Refund policy

Return & Refund Policy

We stand behind the quality of every Nude Aqua product, with policies designed to be clear and fair.

Faulty or Incorrect Items

Please inspect your order upon arrival. If your item is faulty, damaged, or incorrect, contact us within 30 days of delivery at hello@nudeaqua.com.

If approved, we will arrange a replacement or refund. For faulty or incorrect items, a prepaid return shipping label will be provided. Please do not return any items without prior authorisation from our team, as unauthorised returns may not be accepted.

Change of Mind Returns

Due to the health and hygiene nature of our products, we do not accept returns or offer refunds for change-of-mind purchases. This includes any product that has been installed, used, opened, or had water pass through it.

To help you purchase with confidence, our team is available before you buy via email at hello@nudeaqua.com to assist with product selection, compatibility, and any questions you may have.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.