Refund policy

Returns & Refunds

We stand behind the quality of every Nude Aqua product, with policies designed to be clear and fair.


Faulty or Incorrect Items

Please inspect your order upon arrival. If your item is faulty, damaged, or incorrect, contact us within 30 days of delivery at hello@nudeaqua.com.

If approved, we will arrange a replacement or refund. For faulty or incorrect items, a prepaid return shipping label will be provided.

Please do not return any items without prior authorisation from our team, as unauthorised returns may not be accepted.


Change of Mind Returns

Due to the health and hygiene nature of our products, we do not accept returns or offer refunds for change-of-mind purchases.

This includes any product that has been installed, used, opened, or had water pass through it.

To help you purchase with confidence, our team is available before you buy at hello@nudeaqua.com to assist with product selection, compatibility, and any questions you may have.


Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.


Warranty

Nude Aqua provides a 12-month manufacturer warranty from the date of purchase on non-consumable products, including the handheld shower head.

This warranty covers manufacturing or material defects that cause the product to fail under normal household use.

Consumable items, including filters, refill cartridges, and replacement filters, are not covered under this warranty, except where the item arrives faulty or damaged.

If a consumable item arrives damaged or defective, please contact us within 30 days of delivery.


What This Warranty Covers

If a manufacturing defect is confirmed, Nude Aqua may:

  • Repair the product
  • Replace the product with the same or equivalent item
  • Offer a refund where repair or replacement is not reasonably possible


What This Warranty Does Not Cover

This warranty does not cover issues caused by:

  • Incorrect installation or failure to follow instructions
  • Misuse, neglect, abuse, or unauthorised modification
  • Normal wear and tear
  • Use of incompatible or third-party accessories
  • Environmental damage, accidents, or cosmetic imperfections that do not affect functionality
  • Costs associated with removal, reinstallation, or access
  • Consumable items and accessories, including filters, seals, fittings, and bonus items


Warranty Claims

To make a warranty claim, please contact hello@nudeaqua.com with:

  • Proof of purchase
  • A clear description of the issue
  • Supporting photos or videos where applicable


Important Notice

Please do not return any items without prior authorisation from our team. Returns sent without approval may not be accepted.

Nude Aqua may request that a product be returned for inspection before a warranty assessment is completed.